Step 4 of 5 on the chain

ROAS

Also called Return on ad spend.

Conversion value divided by what the ads cost. Five thousand in value from one thousand spent is a ROAS of 5, often shown as 500%.

Why it matters

It is only as true as the values behind it. With a flat value on every lead, ROAS is just lead count times a constant; with values from your own closed deals, it starts to mean something.

What goes wrong

In lead gen the value reported on the day a lead arrives is an estimate of what it will bring, not money in the bank. A ROAS read from those values says what the campaign is expected to return, and the check is whether closed deals later confirm it.

It also depends on what the value counts. Revenue, profit and lifetime value give very different ROAS for the same campaign, and a target has to be read in the same terms as the values.

How to check it on your own account

Take last quarter's campaigns and divide the revenue from deals that actually closed by what you spent. Set it next to the ROAS your ads report shows.

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Where this comes up

How it applies in your trade

The same method, worked through for each kind of business: what a lead is worth, what is known on arrival and what to prepare.

The rest of this step

Measure this on your own data

The diagnostic reads a CRM export in your browser and reports your volume, your match rate and the spread between your leads against the thresholds in this glossary. Nothing is uploaded and no account is needed.

See what your own leads are worth

Read your closed deals and find out whether your lead values actually vary, and by how much. Nothing is stored, and your file is read in your browser.

Try it on a sample dataset